Failed driver licence check
For a driver licence to verify, the only stipulation is that it is valid. The reasons it won't verify are varied, but the most common reason is that the individual has changed their licence.
A change can be that they have reported it lost or stolen, he has changed his licence so gone from Learners to Restricted, or that another class has been added to it, such as a motorbike. With every licence change, the version number changes.
The other more common reasons are:
- Expired
- Disqualified
- Suspended
Occasionally there is something wrong with the entry with the NZTA. In the first instance, we suggest that you ask the applicant if they have changed their licence and, if so, ask for the version number from the new licence card.
If they are adamant that they have not changed their licence, then they can either provide a photo of the front of the licence to you and send that to us so we can check it with the NZTA or the individual can phone the NZTA (0800822422) to find out why it won't verify.
Failed Passport check
For the identity to be verified using passport details, the personal details provided (passport number, issue dates, as well as ALL name fields) should match exactly.
If one of the fields has been entered incorrectly or the middle name is missed, the ID verification will fail.
Please let us know if the details were provided incorrectly, we can re-run the ID check for you. To do that, please contact myRent customer support.
