myRent is hiring a Customer Support Specialist
Anna
Steve
Ryan
Thomas
You
Rob
Dan
Dwight
Location
Christchurch
Salary
$65,000
Status
Full time
Hours
40 hours
Wednesday- Saturday, plus some after-hours moderation
Every job advert says it’s an exciting company and exciting opportunity, but we think we have something special here. We run a calm, sharp business, we're family-focussed, we like working with each other, and we know how to enjoy life outside of work.
About Us
myRent.co.nz is New Zealand's leading platform for self-managing landlords; in other words, if a landlord has a rental property and wants to manage it themselves, they use our software! We simplify the rental process with innovative tools that make property management easy, efficient, and compliant. As we continue to grow, we're expanding our customer support team and looking for an additional Customer Support Specialist to join us. In this role, you'll be a friendly, knowledgeable voice of myRent—helping landlords and tenants navigate our platform and get the most out of our services.
What You'll Do
You'll be the primary point of contact for our customers' questions and concerns. You'll also play a crucial role in sharing customer insights with our team, helping us understand their experiences and providing valuable suggestions to improve our software. Here's a snapshot of what you'll be doing:
- Customer Support: Respond to landlord and tenant inquiries via email, chat, and social media using Front.
- Community Management: Engage with our community of landlords and tenants, providing guidance, support, and insights.
- Onboarding Assistance: Help new customers get started, answering questions and ensuring they maximise the benefits of myRent.
- Listing Moderation: Review and approve property listings to maintain quality and compliance with our platform standards. This includes after-hours moderation as part of your role.
- Issue Escalation: Identify and report technical issues to our development team using GitHub, providing clear descriptions and relevant details.
- Collaboration & Process Improvement: Work closely with the existing Customer Support team to improve workflows, develop new processes, and ensure seamless support for our users. You'll help drive improving the platform!
We pride ourselves in taking care of our customers. If you have a look at our reviews, you'll see they agree!
Work Schedule & Structure
- Main working hours: Wednesday to Saturday, 9 AM - 5 PM.
- After-hours moderation: Shared responsibility for listing moderation in the evenings and on Sundays (as part of your 40-hour week). This is a quick process, typically requiring two brief evening checks.
- Office Requirement: You will be required to work from the Christchurch office on Wednesdays and Thursdays. This is to facilitate collaboration, training, and engagement with the team. Additional office days are welcomed if preferred.
- Leave Coverage: When one support team member is on leave, the other will cover two of their non-regular days, with those days being taken in lieu later.
What We're Looking For
- Customer service experience: previous roles in support, hospitality, or a people-facing role preferred.
- A clear communicator with a friendly, empathetic, and professional approach.
- Tech-savvy: comfortable using online platforms and learning new tools.
- Problem-solver: someone who can think on their feet and provide clear, effective solutions.
- Organised and proactive: able to manage tasks efficiently and contribute to ongoing projects.
- Knowledge of the strong Residential Tenancies Act or the real estate industry is a plus, but not required.
Why Join Us?
- Be part of a growing, innovative company helping thousands of Kiwi landlords and tenants.
- Work in a structured but flexible role that ensures coverage across key customer service needs.
- Extensive training is provided, so you'll feel confident in your role.
- Work with a supportive team, using modern tools like Front, Slack, GitHub, and Notion.
- Opportunities to contribute to content creation, education, and customer engagement initiatives.
Let us know if this role sounds like the right fit for you!
About the team
We are a close, supportive team, we have each other's backs, and we enjoy working together. We also have a lot of independence and ownership of our work.
Our small team is distributed across NSW, VIC and NZ, with the NZ crew working from Christchurch.
Anna
Steve
Ryan
Thomas
You
Rob
Dan
Dwight
Applying
While applying, send us through any link or document you're proud of that helps us get to know you! It doesn't have to be a resume, but it can be.
Please email applications to hello@myrent.co.nz.