Use these steps if you self collect rent for your tenancy.
Step 1: Go into your chosen tenancy
Step 2: Go to the Rent page
Step 3: Select the +Add payment button
Step 4: Select the blue Add a rent refund link
Step 5: Select the Date, Tenant, Amount and select Save rent refund
Step 6: You will want to transfer these funds back to the tenant if you haven't already.
Use these steps if your tenancy is opted into hands free rent collection where myRent collects rent.
Step 1: Go into your chosen tenancy
Step 2: Go to the Rent page
Step 3:Scroll down below the rent statement and select the blue Add a rent refund link
Step 4: Select the Date, Tenant, Amount and select Save rent refund
Step 5: You will want to transfer these funds back to the tenant if you haven't already.
The refund created will be reflected on the rent statement.
If the amount being refunded isn't being returned to your tenant as it's being re-allocated as a bill or bond payment then we recommend sending a message under messages on the tenancy that covers what the refund is for so there is a record of it on the tenancy.
