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For landlords
Tax
How myRent works
FAQs
Can I claim myRent fees on tax?
Yes! Those who have used an agent to manage their property before will know that their associated fees and commissions are tax-deductible.
17 June 2022
For landlords
FAQs
NZPIF
I don’t have a NZPIF card yet but want to claim my benefits now
Your card details need to be entered in order for the NZPIF benefits to be applied to your account.
17 June 2022
FAQs
For landlords
How myRent works
Is myRent hard to use?
myRent is designed to be as user friendly and intuitive as possible.
17 June 2022
For landlords
How myRent works
FAQs
Why use myRent?
myRent is a platform created specifically for NZ landlords to help them find new tenants and manage their rental properties.
16 June 2022
For tenants
For landlords
Tenant checks
FAQs
How can a tenants reference details be corrected on their tenant check?
Tenants should reach out to myRents customer support team to have any reference details changed on their tenant check once it's underway.
16 June 2022
FAQs
For landlords
Rent
How does my tenant get WINZ to pay rent to myRent?
In order for myRent to receive rent payments from WINZ for your tenant, you need to first have a tenancy setup on myRent with myRent selected to collect rent as part of hands free rent collection for the corresponding tenant.
12 June 2022
FAQs
For tenants
I don't have a government issued Photo ID, how can I progress my application?
To complete an application on our site, you do need a valid government issued photo ID (NZ driver’s license, passport or Kiwi Access/18+ card).
16 May 2022
For tenants
For landlords
Inspections
FAQs
Should the initial inspection be held before or after the move in date?
We would reccomend for the initial inspection to be scheduled on moving day or just before.
16 May 2022
FAQs
For landlords
For tenants
How can my tenant to e-sign a document I uploaded?
If a document has been uploaded to myRent instead of created on myRent then unfortunately e-signing is not an option.
3 May 2022
FAQs
For tenants
Why can I not submit an application when I don't have a landlord reference?
When completing rental applications, there may be some instances where you will not be able to or choose not to provide a landlord reference.
1 May 2022
Advertising rentals
FAQs
For landlords
How to
How to find your tenancy, listing or tenant check archive
myRent stores your previous tenancies, listings and tenant checks in archive folders that can be found from your dashboard. These will remain here in a read only format unless they have been deleted.
15 April 2022
Advertising rentals
FAQs
For landlords
Where do I create a QR code for my viewings
You can create a QR poster for your viewing using the link below.
22 February 2022
Advertising rentals
FAQs
For landlords
Why is my listing description different between myRent and Trade Me?
If you have noticed that your full description isn't showing on Trade me this will be because there is a limit of characters on Trade Me.
22 February 2022
For landlords
Advertising rentals
FAQs
How to view and reply to messages on my listing
Every time a prospective tenant sends an enquiry/message you will receive an email notification of this message.
22 February 2022
Advertising rentals
FAQs
For landlords
Why does a tenant keep contacting me after I have already archived or soft declined them?
When you softly decline or archive an enquiry we understand it can be frustrating to receive a message from the same tenants again.
21 February 2022
Advertising rentals
FAQs
For landlords
A quick guide to advertising your property for rent
We know that every landlord has their own processes in place when advertising their rentals and looking for tenants but for those new to being a landlord, we've decided to put together a best practice guide to finding tenants. We hope our tips and suggestions will help with your experience.
21 February 2022
For landlords
Advertising rentals
FAQs
What do I do if I can't find good tenants through my listing?
If you're struggling to find tenants through your listing we recommend to focus on improving your listing.
21 February 2022
Advertising rentals
FAQs
For landlords
Can I get myRent to handle viewings and open homes?
myRent is a little different to traditional property management as we provide the technology and platform for landlords to manage their properties themselves.
21 February 2022
Advertising rentals
FAQs
For landlords
Can I choose which websites to advertise on?
For our standard listings myRent offers a package deal that advertises your listing across the following sites: myRent, realestate.co.nz, OneRoof, homes.co.nz, Trovit and Facebook.
15 February 2022
Advertising rentals
FAQs
For landlords
What websites does myRent advertise on
A standard listing gets advertised on myRent, realestate.co.nz, OneRoof, homes.co.nz, Trovit and Facebook for $50 + GST.
15 February 2022
Ending tenancies
FAQs
For landlords
What to do if the tenancy is in credit at end of tenancy?
If your tenancy has ended and is in credit you can use our rent refund process:
16 December 2021
For landlords
Ending tenancies
FAQs
What should I do if the tenants gave me notice to end the tenancy?
If your tenants have given you a written notice directly instead of doing this through myRent we would reccomend for you to schedule the tenancy to end in myRent.
15 December 2021
FAQs
For landlords
How myRent works
How to
How to record a change of tenant on a myRent tenancy
Before the tenant leaves there needs to be a written agreement from you (the landlord) and the remaining tenants to:- remove their name from the tenancy agreement, or replace their name with another tenant from an agreed date.
25 November 2021
For tenants
For landlords
FAQs
Does myRent offer phone support?
No, unfortunately, we don't offer phone support. You can contact us online where we are more than happy to assist:
19 November 2021
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