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Top reasons why rental properties fail Healthy Homes Standards (HHS) checks

6 November 2024

It’s no secret that the Healthy Homes Standards have been causing landlords a few headaches. We’ve been talking with our friends from Healthy Homes NZ about Healthy Homes compliance and here's what they had to say:

The Healthy Homes Standards (HHS) were established to ensure rental properties in New Zealand meet minimum requirements for insulation, heating, ventilation, moisture control, and draught stopping. Despite these regulations, many properties still fail to comply with HHS checks. Below, we explore the top reasons for non-compliance and offer insights on addressing these issues to create safer, healthier homes for tenants.

1. Draughts and Gaps

Draught stopping is a common issue, especially in properties with older wooden joinery. Wooden frames often develop small gaps around windows and doors, allowing cold air to seep into the property. A frequent issue for properties with aluminium windows is that the sealing wedges can fall off over time, leaving windows unable to close tightly. Addressing these gaps is essential for compliance and energy efficiency, as it prevents heat loss and creates a more comfortable living environment for tenants.

Generally, gaps wider than 3mm in or around walls, ceilings, windows, doors and floors are prohibited and will cause a failure. Smaller gaps or gaps that allow a lot of cold air in may also fail an inspection.

Other common causes of failure are poorly fitted pet doors and open fireplaces (if they’re unused), so if a property has either of these, double-check it before your next inspection.

If you have agreed with your tenant in writing that the fireplace will be left open, then that won’t cause a failure, but you must keep written documentation and treat this as part of your tenancy agreements.

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2. Blocked Gutters and Inadequate Drainage

A frequently overlooked but important aspect of Healthy Homes Standards is proper drainage. Blocked gutters are common and can lead to water overflow and damage, causing a property to fail HHS checks. All downpipes must drain to an "appropriate outfall"—this means gutters should not simply discharge onto the ground near the property. This can be resolved with regular gutter maintenance and ensuring that downpipes are directed away from the building foundation.

3. Insufficient Heating

Adequate heating is a key component of a healthy home, but it’s common for properties to lack sufficient heating to meet HHS standards. Even if heating is already installed, it may not be powerful enough to heat the main living area to the required level. In these cases, landlords can often add a wall-mounted fixed electric heater as a simple and effective solution to ‘top up’ the existing heating.

Staircases and hallway spaces adjacent to the living area are where a lot of landlords get caught out. The heating requirements for the main living area factor in all connected spaces - meaning open plan living areas, and any rooms that cannot be closed off, increase the amount of heating required.

4. Ground Moisture Barriers

In homes with a subfloor space (where the property is lifted off the ground), ground moisture barriers are required to reduce dampness within the property. If the area under the house is fully enclosed, a ground moisture barrier must be installed. This simple measure can make a significant difference in managing moisture levels, preventing mould growth, and creating a drier, healthier living environment.

5. Degraded Insulation

Even properties with previously compliant insulation can fail HHS checks if the insulation has degraded. Over time, insulation can shift or become less effective, often due to water leaks, vermin, or tradespeople moving insulation during repairs in the ceiling cavity. In these cases, the insulation may need to be topped up to meet the standards. Regularly inspecting and maintaining insulation is an effective way to ensure it continues to provide adequate thermal protection.

The most common problem here is that insulation settles over time and loses thickness and resistance. Ceiling insulation that settles and compresses to 70% of its initial thickness, or below 120mm, is not considered to be in reasonable condition and must be replaced or topped up.

Because of the number of variables involved, we generally recommend getting a professional inspector in to assess insulation and find the most cost-effective way to bring a property up to compliance if it requires it.

To wrap things up...

If you're unsure whether your property meets all the Healthy Homes Standards or would like a second opinion, Healthy Homes NZ provides a $10 discount for myRent users on their professional inspection services. Visit this link to send your enquiry.


The information contained in this article is exclusively for promotional purposes. It does not in any way constitute legal advice and should not be relied upon as the basis for any legal action or contractual dealings. The information is not and does not attempt to be, a comprehensive account of the relevant law in New Zealand. If you require legal advice, you should seek independent legal counsel. myRent.co.nz does not accept any liability that may arise from the use of this information.

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What the community has to say
  • JA
    J

    How long is a healthy homes inspection valid for? When does it need to be done again after meeting standards if at all?

  • SS
    Sam

    I like the idea of it. As with labour execution is poor and confusing

  • AS
    Anna

    @Julie, if an inspection shows that the property is compliant with HHS, then no re-inspection is required. The property stays compliant until the rules change / are updated. The main thing to look out for is to make sure that the property doesn't develop problems down the track - that no new gaps are formed, that insulation doesn't sag, that heaters are maintained and filters are cleaned. Doing a more thorough check annually or in between tenancies would be a good habit to develop. If you're not confident about conducting these checks yourself, you can always get someone to come over to inspect / book a service like one provided by Warm Fuzzies that checks compliance.

  • GG
    Gavin

    Interested in this statement: "If you have agreed with your tenant in writing that the fireplace will be left open, then that won’t cause a failure, but you must keep written documentation and treat this as part of your tenancy agreements." Does this also apply to the ground moisture barrier? We have an old villa that's about 110 yrs old. The ground underneath is enclosed and accessible. It's bone dry, and has obviously been that way for 110 yrs. As such, there's a bunch oh stuff stored there that the tenants don't have access to, but we're expected to move everything out and install a barrier "just because"? Can we not get agreement with the tenant to exclude the barrier requirement?

  • AS
    Anna

    @Gavin I’m afraid, there is a special mention under Draught stopping standard that covers chimneys and open fireplaces. There is an exemption that allows tenants to have these fireplaces if they want for their enjoyment AND if the landlord is happy to grant permission not to block them.

    A requirement for a ground moisture barrier is covered by the Moisture ingress and drainage standard. Unfortunately, landlords are required to install one if it’s practicably reasonable. If you have space to store items underfloor, I’m afraid it sounds like it’s accessible. So you can’t simply opt out by having a written agreement with your tenants.

  • AH
    Ainsley

    It seems very unlikely that a tenant would take a LL to tribunal for a 4mm gap (wider than the recommended 3mm indicated by the advertiser) however a great money spinner for a HH consultancy to fail a property on that basis. Whilst I believe all LL should offer a healthy, safe dry home for a reasonable rent (it's a must) I think a LL must also be aware of HH becoming another meth test money printer like we saw only very recently.

  • JB
    Joel

    Do we need to get a 2 year old rental property inspected & signed off for its HHS, this seems a bit silly if so as the building regulations are so tight at the time of the building getting its CCC

  • AD
    Andrew

    We have a washer/dryer combo for the tenant, brand new does not require venting as water is sent directly to the drain. HHS standard failed this as it was not vented. Perhaps the standard needs updating?

  • KT
    Kirsty

    Never seen a HH inspector use the calculator properly as you need to take into account the inherent R value of gib, carpet, floorboards etc in addition to insulation

  • JB
    Jan

    The whole idea of Healthy Homes Standards is ridiculous. The NZ Building Act already states as its first purpose that ‘People who use buildings can do so safely and without endangering their health’.

    The NZ Building Code and associated Compliance Documents are overblown enough as they are contributing to construction costs way above Australia and many G7 countries.

    Why have additional standards that complicate matters even further, triggering the need for many landlords to obtain compliance reports (because it is too complicated for most people to figure out and the fines for non-compliance are absurdly high)? And why are there Health Standards for tenanted properties that don’t apply to owner occupied properties?

  • TH
    Tony

    It is always risk vs return, may I ask you to ask Tenancy Service to share the maximum fines that can be applied for non-compliance, if your tenant did decide to take you to tribunal and assuming you failed. I'm not saying I don't or won't comply but much of this is to fill someone's elses coffers not the home owner who pays the mortgage, insurance, rates and maintenance bills in the end!

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